“If I don’t answer the phone on the first call, the job is gone.”
The problem
Wayne works on his own, so when he's on a job the phone often goes unanswered. In his experience callers don't leave voicemails. They ring the next electrician. He reckons a missed first call meant a lost job 60 to 70 percent of the time.
“Nobody ever really left the voicemail.”
What changed
Ringvox now answers every call. Wayne gets the caller's name, Eircode and problem on WhatsApp and email, so he knows exactly who he is ringing back and why. That means he can finish the job in front of him and call back later in the day. By his count, about 8 in 10 callers are happy to talk to the AI.
The result
In his words:
“It’s made my work life easier.”
“Nine times out of ten you get the job once we get back to the customer.”